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Internet Buying Policy

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Hennessy Wood Floors does not recognize warranty claims on any Hennessy products purchased via online un-authorized flooring companies and/or individuals claiming to sell Hennessy Floors.


Your Authorized Hennessy Wood Floors Dealer

When you buy Hennessy hardwood flooring, you get the benefit of unparalleled service, both at the point of sale and beyond. Hennessy's network of trained, authorized dealers is made up of experts in the sale and installation of hardwood flooring. They walk you through the purchasing process and will provide technical support right in your area if you need it. Their personalized service is never more than a quick phone call away.

Email us at sales@hennessywood.com for list of dealers closest to your area.


Expertise

Technical support: The dealers in our network will help you choose the type of flooring that's right for you. They are up-to-date on current trends and will ensure that you make the best choice to fit your lifestyle and the look you want.

A specialty purchase: Hardwood flooring is not a commodity product, like a book or CD. You use your hardwood flooring every day, and it is an investment that will raise the value of your home for years to come. Buying your hardwood flooring from a reputable dealer is your assurance that the people who sell, install, and service your floor are experienced, well-trained professionals.

Installation: Authorized Hennessy Wood Floor dealers will arrange for your floor to be installed by an experienced, well-trained professional who will minimize waste, provide the look and finishing touches you are seeking, and make sure it is installed safely and for your prolonged enjoyment. Entrusting your floor to an untrained technician can compromise its final appearance and your own safety!

Shipping issues: If you buy your hardwood floor over the Internet, you will be responsible for checking that the delivered product is not damaged or warped, which is not always easy for the inexperienced. If the product turns out to be damaged and you claim a replacement, the shipping company may reject the claim and try to prove that it is not responsible. You are in for a lot of delays, irritation, and extra costs!

Product quality: Given the proliferation of foreign manufacturers and imitation products on the market, you want to be sure that the high quality Hennessy hardwood floor you're expecting is really what is in the box. Buying from approved dealers is your guarantee that you are getting an authentic product.

After-sales service: After you purchase your flooring, your local dealers are always there to help you maintain your floor and carry out any needed repairs.


Internet Graphics

Internet graphics by their nature cannot fully reveal the beauty, color, finish and style of any Hennessy Floor product. While we strive to ensure that product images used in www.Hennessywood.com floor galleries and web pages closely represent the floor products advertised, the internet should never replace a visit to the showroom when making that final flooring choice and purchase.

Additionally, floor images presented on non-authorized flooring websites may be second generation images, copied without our permission, and not representative at all of the actual floor color, finish and/or detail.

Our goal is to ensure that Hennessy Floor consumers receive the highest quality wood product and expert support. We are passionate about our floors, and our Authorized Hennessy Dealers share in that passion!

Hennessy Floor consumers utilizing the internet should be wary of any floor products offered at deeply discounted prices. These discounted prices may be a consequence of product misrepresentation.

 

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