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Frequently Asked Questions

maintenance


Does wood floors promote healthy indoor environment?

Yes! Bacteria, dust or dirt do not get embedded wood flooring, as they do in other flooring options. Simple regular maintenance, such as dust mopping, sweeping, vacuuming keeps wood floors sanitary.

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I've always had site-finished hardwood floors in my home, but I hear that there are better finishes available. What makes the Hennessy finish more wear-resistant than a site-finished floor?

The Hennessy Wood Floor's finish is clearer, more wear-resistant, and more flexible. Our finish is five times more wear-resistant than most finishes on the market.

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What kind of rug can I use on my hardwood floor?

Use only colorfast throw rugs or area carpets, meaning that the dyes will not bleed. Make sure that the rug or carpet does not have a rough or natural rubber backing. Soft, synthetic backings are safe to use provided that they have holes that allow the floor to breathe. Make sure you clean regularly underneath the rug or carpet to remove dust and other abrasives. To prevent color changes in the wood due to intense light, move the throw rug or area carpet occasionally.

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Can a hardwood floor be installed over an existing vinyl floor?

Installing hardwood over vinyl is not a trouble-free option. It really depends on how well the vinyl is adhered to the subfloor and whether it is cushioned or not. If the vinyl is not properly adhered to the subfloor, it could cause the wood floor to separate from the subfloor. If the vinyl is cushioned, it could cause the hardwood floor to squeak. For best results, a wood floor should be installed over a clean, flat, sturdy subfloor that meets the manufacturer's recommendations. See our installation guides for more details.

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What kind of wood floors can be installed on a concrete slab?

With the development of new wood flooring technology, you can now install an engineered floor concrete. The use of proper installation methods will ensure the beauty of the wood floor for many years to come.

Using the recommended adhesives combined with compatible moisture vapor protection will ensure trouble-free installation of Hennessy wood floors.
I was reading your installation guide and I'm wondering what the black felt paper is used for?

The felt paper is used to reduce and delay transmission of humidity from the subfloor to the wood flooring.

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I'm really interested in getting one of your floors for my home, but I'm trying to budget everything and I'm wondering how much a Hennessy floor costs?

The price of a hardwood floor depends on a host of details including the selected species, board width, finish, and area to be covered. Please contact your local Hennessy retailer for more information.

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I'm a little concerned about my hardwood being damaged by humidity. What can I do to protect my floor from moisture coming up from the subfloor?

Before installing a Hennessy floor, the subfloor should always be tested to ensure that it is at the correct moisture level. All potential sources of moisture should be eliminated in order to avoid future moisture problems. Moisture vapor barriers such as the MVP liquid membrane from Bostik can be used when moisture is an issue or even any special epoxy concrete sealers. However, relative humidity should still be monitored.

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I'm redecorating my living room and have already chosen Hennessy Wood Flooring. Is it possible to get matching moldings?

Yes! We make many matching moldings and accessories.

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I had a Hennessy wood floor installed and I love it. But I noticed recently that if I look at it at a certain angle, it looks ribbed. The wood boards are cupped. It wasn't like that a few weeks ago. Why is my floor cupping?

It is likely that cupping [the long edges of the board curling up] will occur if the humidity level of the subfloor or the relative humidity in your home is either too low or too high, depending on the type of flooring that is installed. It is best to maintain relative humidity at 45% at all times in your home. Engineered flooring is more tolerant of moisture variations and will remain stable between 35% and 55% relative humidity.

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The installer just left and although he wiped the excess glue off the floor, there are still a few boards with glue on them. How do I get the glue off the floor?

It is crucial to clean off excess glue as you install the floor. Use the cleaner the glue manufacturer recommends or use mineral spirits, acetone, or lighter fluid with a clean white rag. You should always use these products sparingly, with care, and test them on a hidden area to make sure they don't damage your floor.

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I had Hennessy hardwood flooring installed a few months ago and I noticed that it dents when my 3-year-old drops a heavy toy on it. Why is my floor denting?

Hardwood flooring is meant to last a lifetime, but some care is required in order to keep it looking its best. A dent is caused by the wood fiber being compressed. The hardness of the wood will determine the pressure required to cause an indentation. Some floors will dent more easily than others since the hardness of the wood varies according to species. For example, maple is 12% harder than oak.

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I'm building my new house and I want to put down Hennessy hardwood everywhere except the bathrooms. What subfloors would you recommend?

Hennessy Wood Floors can be nailed or stapled, and engineered floors can be glued or stapled over 5/8'' [16 mm] thick plywood or ¾'' [19 mm] OSB board, if installed over a 16'' [400 mm] center-to-center joist substructure. In addition, engineered flooring can be glued down over concrete. See Hennessy installation guide for more details.

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I've always used cleaners that contain waxes to clean my floors, but now that I have a Hennessy floor I want to make sure I clean it with the right product. What should I use?

For best results you should vacuum or sweep your floor regularly to remove the dust and grit, and then use a wood floor cleaner. Never use cleaners that contain waxes as they may cause wax buildup on your floor. You can find cleaning products at your retail dealer.

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Can I use a steam cleaner on my wood floor?

Steam cleaners are not recommended for use on wood floors. Hennessy wood floors are created by installing a number of individually sealed boards. Moisture from the cleaning machine could potentially get between the boards and damage the floor. For best results, we recommend using wood floor maintenance kit available at your nearest retail dealer.

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How can you explain that my hardwood floor is squeaky/noisy?


There are many probable causes that could explain a squeaky/noisy floor. If the subfloor is not properly set, the material or the under floor supports are inadequate, the floor can squeak. The noise that comes from the floor can also be caused by an improper nailing. It is likely that noise can occur if the floor is subjected to excessive moisture or excessively dry conditions.

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